Position Details: Business Analyst
Experience: 6 to 10 years
What You Will Do:
• Stakeholder Management: Lead workshops with multiple tenants (CS, SxC, R-Shop, Marketing, Product) to capture business goals, pain points, KPIs, and constraints.
• Requirement Gathering: Define problem statements, success criteria, and create prioritized backlogs for each tenant and module.
• BRD Creation: Develop and maintain detailed BRDs including user journeys, personas, IA, navigation flows, RBAC, integrations, and data requirements.
• Requirement Structuring: Translate discussions into clear epics, features, and structured requirements for implementation.
• User Story Definition: Break epics into granular user stories with clear Gherkin-based acceptance criteria.
• Traceability Management: Maintain end-to-end traceability from BRD → epics → user stories → test cases.
• Backlog Refinement: Support backlog grooming, prioritization, and define “Definition of Ready” for sprint planning.
• UAT Support: Prepare UAT scope, scenarios, validation checklists, and support defect triage with QA teams.
• Data & Insights Alignment: Define data requirements including KPIs, dashboards, event data, and analytics workflows.
• Continuous Improvement: Capture post-production feedback and convert insights into actionable backlog items.
What You Will Bring:
• Experience: 6 to 10 years of Business Analyst experience in SaaS, enterprise platforms, telecom, or data-driven products.
• Requirement Expertise: Strong ability to convert ambiguous requirements into structured and testable deliverables.
• Agile Tools: Hands-on experience with Jira, Confluence, and Agile/Scrum ceremonies.
• Documentation Skills: Expertise in BRD creation, user stories, and acceptance criteria using Gherkin.
• UX Collaboration: Ability to work with UX teams using tools like Figma for requirement visualization.
• Data Understanding: Strong understanding of KPIs, dashboards, event data, and analytics concepts.
• Stakeholder Management: Excellent communication and coordination skills across business, product, and engineering teams.
• Problem Solving: Strong analytical thinking and attention to detail.
What Will Make You Stand Out:
• Domain Expertise: Experience with VoC platforms, sentiment analysis, or customer experience tools.
• Telecom Knowledge: Understanding of telecom KPIs, outage handling, SIM/eSIM lifecycle, and campaign workflows.
• AI/LLM Exposure: Familiarity with AI/LLM systems including prompt engineering, evaluation, and guardrails.
• Tools Exposure: Experience with contact center tools such as Salesforce Service Cloud.
• Multilingual Skills: Japanese language proficiency (N2/N3 certification).
• Product Mindset: Ability to align business requirements with measurable outcomes and product strategy.
Technical Skills and Qualification:
• Key Skills: Business Analysis, BRD, User Stories, Gherkin, Jira, Confluence, Agile/Scrum, Data Analysis, KPIs, Dashboards, RBAC, API & Integration Requirements, UAT, Stakeholder Management, Figma, Telecom Domain (Nice to Have), AI/LLM (Nice to Have)
• Minimum Qualification: Bachelor’s degree in Business, Engineering, Computer Science, IT, or equivalent practical experience.
Key Aspects of iauro Systems Pvt Ltd:
• Innovation and Agile Mindset: iauro is committed to continuous evolution and innovation, leveraging an agile approach to deliver tailored solutions that meet customer needs.
• Technological Expertise: The company excels in cutting-edge technologies such as Generative AI, AI/ML, and Cloud Native tech. They also embrace Open-Source technologies to stay at the forefront of innovation.
• Cross-Functional Teams: iauro's teams blend design, architecture, and data expertise to create user-centric solutions with seamless interfaces and robust data infrastructure.
• Accelerators and Catalysts: They use various accelerators like IO Craft for design-to-frontend, IO Flow for optimized workflows, IO Data for robust data management, and IO Market for reusable assets, ensuring advanced and efficient client solutions.
• Client Empathy and Growth-Oriented Culture: The company thrives on innovation, client empathy, and a growth-oriented culture, which helps them stay ahead and bring out the best in each other.
